Studio Policies

CANCELLATIONS 

Life can be unpredictable, so please be familiar with our cancellation policy. Out of fairness to all of our clients, we have a strict 24-hour cancellation policy for all group classes and all private and semi-private sessions. Cancellations made within 24 of class will result in the forfeiture of the class, and may result in an additional late charge. Please cancel any classes through your the website, the Kink app or email/text. We do not accept cancellations via phone or social media.

Limited monthly members are subject to a $10 late cancellation fee 

Unlimited monthly members are subject to a $25 late cancellation fee. 

NO-SHOWS 

No-shows aren’t cool, guys. Most classes have long waitlists and standbys. Any client who does not show up for their class will be charged $30 (+ the forfeiture of class)

MEMBERSHIPS

Kink pilates memberships require at least a two month minimum commitment. After those two months are over, your membership will be renewed on a month to month basis. If you wish to cancel your membership you will need to email us with 30 days notice.

-By purchasing a membership you are authorizing Kink Pilates to, on a recurring basis, automatically charge the debit or credit card account associated with your account, for monthly payments due associated with your membership and any fees stated in our late cancellation policy.

-Membership credits/classes DO NOT rollover to the next month and can't be extended for use outside of the 30 day window. 

-Kink Pilates will initiate charges each month on the date your contract is set to renew.

-If your payment fails to process, your booking privileges will be frozen.

-You can freeze your membership for a minimum of 14 days and a maximum of three months per calendar year. To freeze your membership, email us with and include the exact dates you wish the membership to freeze and unfreeze. Clients are responsible for knowing the date their membership unfreezes.

WAITLISTS 

If the class you want to attend is full, we recommend getting on the waitlist. When space opens up, you will receive an email confirming your spot. 

 - You will have to purchase a class credit in order to reserve your spot on the waitlist. 

- If you do snag a spot from the waitlist, our late policy applies, so be sure to bail out if you can't make it. If you don't get into the class, no worries, you can use your class credit for another booking.

-You can confirm where you are in line on the waitlist by checking the lineup on the Kink Pilates App. Navigate to your schedule, click on the class you are waitlisted for, and then look to see where you are in line. 

-If you place yourself on the waitlist for multiple classes, you are responsible for monitoring your reservations and canceling your classes within the bounds of our cancellation policy. Kink Pilates cannot be held responsible for accidental bookings, double bookings, or double waitlisted classes made by clients. 

- For monthly members, It is the client’s responsibility to keep track of how many classes they have taken that month. Through the waitlists, its possible to book into more than your monthly allotted classes. Any classes over your monthly allotment will be billed at the drop in ($50) class rate. 

EXCHANGES & RETURNS
All services and packages are non-refundable. All sales are final. No returns or refunds to original method of payment. Exchanges for the same value may be credited back to the client account within 14 days of purchase under the conditions that the credit be used towards another service or package. Shared/family pricing can be used only within households.

LATE ARRIVALS
Please arrive five minutes early to enjoy the complete Kink Pilates experience. This means being able to pick your reformer, clear your mind, check-in with your instructor if needed. 

Out of respect for our clients, instructors and for your safety, there is no admittance to class after 5 minutes past the scheduled start time. If you are denied entry due to lateness, you may take the next offered class if there is space. 

CELL PHONES
No cell phones in the main studio. — we know it’s all about the apple watch these days, but please don’t check messages during class. Better yet - take the watch off! Part of this 45 minutes is about being selfish. It’s about being present in our bodies in ways the outside world doesn’t allow.

SOCKS
For hygiene and safety purposes, grip socks are required for all classes. They are available for purchase at the studio. 

LOST PROPERTY
Although we do our best to look after your belongings, Kink Pilates is not responsible for lost or stolen items.